Improving your Business
The Puerto Rico Tourism Company offers a variety of courses for endorsed businesses through its Touristic Quality and Educational Affairs Division. These cover a wide range of topics such as quality of service, quality standards, hospitality, and emotional intelligence, among others. The workshops and conferences are free of cost and are designed to raise the service and quality standards in tourism businesses.
For additional information, contact Marilí Rosario at marili.rosario@tourism.pr.gov or call 787-721-2400 x. 2089 / 2418
Who can apply?
- Hostelries
- Transportation and Tour Businesses
- Restaurants
- Municipalities
- Hospitals
- Universities
- Schools
- Private Sector
Workshops and Seminars
Description:
Designed so that your staff can meet customer expectations according to new realities. In turn, established health and safety criteria are incorporated that will allow you to offer reliability in the services.
Objectives:
- Define Quality Service and recognize its value in our daily activities.
- Adopt Health and Safety protocols in the face of Covid-19.
- Relate to the components of effective communication in times of pandemic.
- Handle complaints presented to us by customers to regain confidence in the service.
Duration: Four (4) hours, approximately.
Audience: All staff.
Participants: Ten to twenty (10 to 20) participants.
Requirements: Room with A / C, chairs and tables arranged in a “U” shape, 2 coffee breaks (am and pm).
Description:
According to experts, a person has communicated effectively when he has managed to convey his ideas and has achieved the intended purposes within the speech. With the changes we experience, we need more than ever to avoid barriers and reduce “chance” when communicating orally. This webinar will introduce you to five pillars to communicate better.
Objectives:
- Identify their level of effectiveness when communicating.
- Detect areas of opportunity to improve their oral communication.
Duration: Four (4) hours, approximately.
Audience: All staff.
Participants: Ten to twenty (10 to 20) participants.
Requirements: Room with A / C, chairs and tables arranged in a “U” shape, 1 coffee break.
Description:
Each sequence is addressed to the staff of a specific department of the inn. Through these trainings, the basic standards of hospitality will be reinforced and integrated, together with the department manager, into the employee’s daily work routine to ensure customer satisfaction.
Objectives:
- We analyze and customize task sequences according to your needs.
- Each participant will have the opportunity to practice the service sequence.
Duration: Four (4) hours, approximately.
Audience: All waiters.
Participants: Minimum of four (4) to a maximum of eight (8) participants.
Requirements: Room with A / C, chairs and tables arranged in a “U” shape, 2 coffee breaks (am and pm). * White wall or screen for projection.
Description:
Each sequence is addressed to the staff of a specific department of the inn. Through these trainings, the basic standards of hospitality will be reinforced and integrated, together with the department manager, into the employee’s daily work routine to ensure customer satisfaction.
Objectives:
- We analyze and customize task sequences according to your needs.
- Each participant will have the opportunity to practice the service sequence.
Duration: Four (4) hours, approximately.
Audience: All employees working in the lobby area of the hotel.
Participants: Minimum of four (4) to a maximum of eight (8) participants.
Requirements: Room with A / C, chairs and tables arranged in a “U” shape, 2 coffee breaks (am and pm). * White wall or screen for projection.
Description:
Each sequence is addressed to the staff of a specific department of the inn. Through these trainings, the basic standards of hospitality will be reinforced and integrated, together with the department manager, into the employee’s daily work routine to ensure customer satisfaction.
Objectives:
- We analyze and customize task sequences according to your needs.
- Each participant will have the opportunity to practice the service sequence.
Duration: Four (4) hours, approximately.
Audience: All employees working in the lobby area of the hotel.
Participants: Minimum of four (4) to a maximum of eight (8) participants.
Requirements: Room with A / C, chairs and tables arranged in a “U” shape, 2 coffee breaks (am and pm). * White wall or screen for projection.
Description:
Each sequence is addressed to the staff of a specific department of the inn. Through these trainings, the basic standards of hospitality will be reinforced and integrated, together with the department manager, into the employee’s daily work routine to ensure customer satisfaction.
Objectives:
- We analyze and customize task sequences according to your needs.
- Each participant will have the opportunity to practice the service sequence.
Duration: Four (4) hours, approximately.
Public: All the luggage waiters of the hotel.
Participants: Minimum of four (4) to a maximum of (8) participants.
Requirements: Room with A / C, chairs, coffee break. * White wall or screen for projection.
Description:
The phone has become the medium we use the most to interact with our internal and external customers. Telephone etiquette helps ensure that any customer who communicates to any company will be served in the same way. This workshop is aimed at establishing the service standards for a good handling of telephone calls in order to achieve the desired image through these tools in customer service.
Objectives:
- Practice the processes of a professional telephone etiquette.
- Apply the elements present in any professional label, thus improving the impression that customers have of our company.
Duration: Four (4) hours, approximately.
Audience: All employees.
Participants: Ten (10) participants up to a maximum of twenty (20) participants.
Requirements: Room with A / C, chairs and tables arranged in a “U” shape, 2 coffee breaks. * White wall or screen for projection.
Description:
Email is a form of written communication between people through digital tools. It is currently one of the most popular means of digital communication. This workshop is aimed at professionals who have an email, especially Outlook.
Objectives:
- Define what an email is.
- Describe how the professional and company image is affected when composing an email.
- Know the basic rules for making and composing a professional email.
- Recognize and use the menu tools.
Duration: Four (4) hours, approximately.
Audience: All employees.
Participants: Ten (10) participants up to a maximum of twenty (20) participants.
Requirements: Room with A / C, chairs and tables arranged in a “U” shape, 2 coffee breaks. * White wall or screen for projection.
Description:
Emotional intelligence refers to a set of skills and abilities that can be learned throughout the life cycle and that are of paramount importance for proper adaptation to different contexts. In crisis situations, making use of our emotional intelligence can serve as a refuge for well-being.
Objectives:
- Learn to identify and regulate emotions.
- Acquire skills to face crisis situations.
- Know about oneself and personal assessment.
- Understand the emotions and thoughts of others to “put yourself in their place.”
Duration: Four (4) hours, approximately.
Audience: All staff.
Quantity: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A / C, chairs, coffee break. * White wall or screen for projection.
Description:
During the period of two (2) consecutive days, only the managerial staff with employees in their charge are trained on the techniques necessary for them to create a training program.
Objectives:
- Plan and organize training.
- Design short training sessions based on the techniques learned.
- Reinforce the structure of positive reinforcement and corrective teaching.
Duration: 2-5 days, approximately.
Audience: Management employees with supervisory functions.
Participants: Minimum of five (5) to a maximum of eight (8) participants.
Requirements: Room with A / C, chairs and tables arranged in a “U” shape, 2 coffee breaks. * White wall or screen for projection.
Division of Quality Tourism and Education
Application
Please complete and send at least two (2) weeks before selected date.
Resourses
The Puerto Rico Tourism Company (PRTC), founded in 1970, is a public corporation responsible for stimulating, promoting, and regulating the development of Puerto Rico’s tourism industry.
Phone: (787) 721-2400
Email: contact@tourism.pr.gov
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